Terms & Conditions
Last updated: January 2024
1. Agreement to Terms
By accessing and using the Towsty website and assessment service, you accept and agree to be bound by and comply with these Terms and Conditions. If you do not agree to abide by these terms, please do not use this service.
2. Use of Service
Eligibility: You must be at least 18 years old and legally capable of entering into a binding contract to use Towsty. You are responsible for ensuring all information you provide is accurate and current.
Permitted Use: You agree to use Towsty only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of Towsty.
Prohibited Behavior: You will not engage in conduct that is harassing, threatening, defamatory, obscene, or otherwise objectionable, nor will you attempt to interfere with our service or systems.
3. Assessment Disclaimer
Important: The Towsty heat pump assessments and cost estimates are based on information you provide and publicly available data. They are not binding quotes and do not constitute professional engineering advice.
Your actual costs, savings, and eligibility may vary depending on:
- Property-specific conditions we cannot assess online
- Changes in energy prices and grant programs
- Installation complexity and local labor costs
- Your specific usage patterns and preferences
- Building Regulations and local requirements
Always obtain detailed quotes from qualified installers before making a decision. We recommend consulting with MCS-certified installers for professional assessments.
4. Grant Information
Towsty provides information about government heating grants based on publicly available data. Grant schemes change frequently and eligibility criteria vary. We cannot guarantee grant availability or your eligibility. You should verify current grant information with official UK government sources before making decisions.
5. Your Data and Content
Ownership: You retain ownership of any information you provide to Towsty. By providing information, you grant us the right to use it to deliver our assessment service and improve our platform.
Accuracy: You are responsible for ensuring all information you provide is accurate, complete, and up-to-date. Incorrect information may result in inaccurate assessments.
Feedback: Any feedback or suggestions you provide may be used by Towsty to improve our service without compensation to you.
6. Third-Party Connections
If you opt to be connected with heat pump installers, you are entering into separate agreements with those third parties. Towsty is not responsible for the quality, safety, or legality of any services provided by third parties, nor for their use of your information beyond what you have consented to.
7. Limitation of Liability
To the fullest extent permitted by law, Towsty is provided on an "as is" and "as available" basis without warranties of any kind. We disclaim all express and implied warranties.
Towsty shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, loss of data, or loss of business opportunity, arising from:
- Use of or inability to use Towsty
- Accuracy of assessments or cost estimates
- Decisions made based on Towsty information
- Third-party services or actions
- Unauthorized access to your data
8. Indemnification
You agree to indemnify and hold harmless Towsty and its officers, employees, and agents from any claims, losses, damages, or liabilities arising from:
- Your use of Towsty
- Your violation of these Terms
- Your infringement of any third-party rights
- Information you provide
9. Intellectual Property Rights
All content on Towsty, including text, graphics, logos, and software, is the property of Towsty or its content suppliers and is protected by UK copyright law. You may not reproduce, distribute, or transmit content without explicit permission.
10. Modifications to Service
Towsty reserves the right to modify, suspend, or discontinue our service at any time. We will attempt to provide notice of significant changes, but we are not obligated to do so. Continued use after changes constitutes acceptance of the modified service.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with English law, and you irrevocably submit to the exclusive jurisdiction of the English courts.
12. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.
13. Contact & Support
For questions about these Terms, please contact:
Towsty Limited
Email: support@towsty.co.uk
Website: www.towsty.co.uk
Professional Advice: Towsty is an informational tool to help you understand heat pump options. Always consult qualified installers, surveyors, and financial advisors before making installation decisions or financial commitments.