Privacy Policy
Last updated: January 2024
Introduction
Towsty ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our heat pump assessment service.
1. Information We Collect
Personal Information You Provide
When you complete our heat pump assessment, we may collect:
- Name and contact information (email, phone number)
- Property address and postcode
- Property characteristics (type, age, heating system, insulation)
- Grant eligibility information
- Communication preferences
Automatically Collected Information
We automatically collect certain information about your device and how you interact with our website:
- Browser type and version
- Operating system
- Pages visited and time spent on page
- IP address (not stored permanently)
- Referring source
2. How We Use Your Information
We use your information for the following purposes:
- To provide your personalized heat pump assessment and cost estimate
- To check your grant eligibility
- To connect you with qualified heat pump installers (with your consent)
- To send you updates about government grants and heating schemes
- To improve our service and develop new features
- To respond to your inquiries and provide customer support
- To comply with legal obligations
- To prevent fraud and protect our platform
3. Data Sharing and Disclosure
With Your Consent: If you opt to be contacted by heat pump installers, we will share your information with qualified installation partners. You control this through opt-in consent.
Service Providers: We may share information with third parties who assist us in operating our website and conducting business, including hosting providers and analytics services.
Legal Requirements: We may disclose information if required by law or to protect our rights, privacy, safety, or property.
No Sale of Data: We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Data Rights
Under UK data protection laws (UK GDPR and Data Protection Act 2018), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict how we use your data
- Object to our use of your data
- Request your data in a portable format
- Withdraw consent at any time
To exercise these rights, please contact us at the address below.
6. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze how you use our site, and for essential functionality. You can control cookie settings through your browser. We use both session cookies (temporary) and persistent cookies (longer-term) as needed for service operation.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Generally, we retain assessment data for up to 3 years unless you request deletion or data protection laws require shorter retention.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any site before providing personal information.
9. Childrens Privacy
Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with an updated "Last Updated" date. Your continued use of our service following such notification constitutes your acceptance of the changes.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Towsty Limited
Email: privacy@towsty.co.uk
Website: www.towsty.co.uk
We will respond to your inquiry within 30 days.
We are committed to being transparent about how we use your data to improve heat pump adoption in the UK. Your privacy and trust are paramount.